Member activation code

[nocturnesociety]

Forum URL: nocturnesociety.proboards34.com

I have a new member that emailed me saying she never recieved her activiation code. She claims to have checked her junkmail filter and everything. I seem to have no admin power to issue her another email or even delete her so she can start over. What should we do? According to my tools she is a member but she says when she goes to login it asks for a code.

Thanks,
- Chad

[Ms PiXie]

nocturnesociety said:

Forum URL: nocturnesociety.proboards34.com

I have a new member that emailed me saying she never recieved her activiation code. She claims to have checked her junkmail filter and everything. I seem to have no admin power to issue her another email or even delete her so she can start over. What should we do? According to my tools she is a member but she says when she goes to login it asks for a code.

Thanks,
- Chad

tell her her to Retry, after adding [e-mail] to her address book and allowed mail list.

[Snakeair]

What email provider is she using btw?

[nocturnesociety]

She is using AOL I'm afraid. I sent her the suggestion and this was her reply. (I'ved edited her email since this post is public.)...

"So far, I have signed in under the usernames mamarottweiler, garrslaneproject, and garrslanehouse, using the e mail addresses ***@aol.com and ****@aol.com and I still can't
get them to send me the activation code. I'm even checking the spam inbox too. I just can't figure it out. Now what?"

- Chad

[Snakeair]

nocturnesociety said:

She is using AOL I'm afraid. I sent her the suggestion and this was her reply. (I'ved edited her email since this post is public.)...

"So far, I have signed in under the usernames mamarottweiler, garrslaneproject, and garrslanehouse, using the e mail addresses ***@aol.com and ****@aol.com and I still can't
get them to send me the activation code. I'm even checking the spam inbox too. I just can't figure it out. Now what?"

- Chad

AOL is a bad email account to use. They think proboards emails are spam and there for never show up most of the time. There is a tip in the V4 FAQ about AOL (similiar to what Ms Pixie has suggested) support.proboards.com/index.cgi?board=support&action=display&n=1&thread=29560&page=1#1118662003

Might suggestion would be to get another email account. Emails such as yahoo, gmail, and hotmail work pretty much all the time. At the activation screen there should be a link to resend for the activation code. Put in new email address in there to get code sent.