If you can still not access your forum

[, TIGERS AND SHARKS.]

Mar 18, 2010 10:15:54 GMT -8 soxpatch said:

I have sky as my ISP and i called them twice as have been unable to access forums for 2 days. The first guy suggested in a patronising manner i contact each of the pro-boards myself to get them to report the problem. I spoke to someone else who said sky have shut down access to pro-boards as their IT team were finding very bad virus's over past 2 weeks that basically eat into hard drives- bit scary. He said they are trying to solve problem and was shut down for our safety. Yeah thanks for letting us know though. He said if they couldn't resolve it it would be down to each subscriber to ask for it to be re-activated at their own risk and basically if we got the virus sky would shut down our entire internet access. Im not great with the techy stuff but seemed a little bullying to me.

if this is true, it would explain the three trojans i've recently had.

[maagster]

only thing is i cant get on to Chat which is what i need! im useing hide my butt do u know any that might allow chat?

[silky66]

After faffing about with my connections/settings, SKY told me it's nothing to do with them and I had to contact the owner of the problem site I couldn't access.

So, are we just left in a limbo?

What happens next?...scratch head!!

[loveheart]

does anybody have any idea what's actually going on?
when will all of this be resolved?
i'd really like to get to my site now D:

[CheatAreZee]

I'm unsure if Martyn was able to speak to someone a little higher on the pay scale or not, but we were told that they're (Sky is) looking into the situation and should have a solution later today.

I can assure you we're working on it and a solution will be found soon; just need a bit more time yet

[maagster]

i have my fingers crossed! i am an admin on RP site and no one can do anything without me so its sorta putting a stop to things

[yorksfishing]

2 days no access from home PC - Sky, ok at work BTinternet but still not perfect (slow, doesnt always load first time)..

- Country - United Kingdom
- The name of your internet provider - Sky
- Forum URL - yorksfishing.proboards4.com/index.cgi

Message received as:

Firefox can't establish a connection to the server at yorksfishing.proboards4.com.

but cant log on with IE8 either..

Thanks in advance.

Oh.. one more thing, strangely i can access this board ok with sky

[Queerfairy]

I now get 'oops that link is broken'

[zoejen]

if this is down to sky then why cant other members who are using a variety of providers access the forum? just an innocent question

[jerryvonkramer]

Country: UK
ISP: Sky Broadband
Forum URL: parviniworld.proboards.com/

Message:

The connection was reset













The connection to the server was reset while the page was loading.








* The site could be temporarily unavailable or too busy. Try again in a few
moments.

* If you are unable to load any pages, check your computer's network
connection.

* If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.

It was fine about 3 hours ago, but now just wont load at all.

[ReHarakhti]

UK

Sky Broadband --- Wouldn't you know.

therian-wilderness.proboards.com

[nemesisuk]

Not sure if this is the same issue.

I have a number of members who cannot log into our forum, and are getting "Sorry, but you have been banned from this forum" messages when trying to log in. They have not been banned.

Common factor seems to be that they are either using BT, or one of it's resellers. I've traced a couple of their last log in IP addresses back to a major BT Proxy in Ealing.
Could be a routing issue ?

[CheatAreZee]

Mar 18, 2010 10:58:31 GMT -8 zoejen said:

if this is down to sky then why cant other members who are using a variety of providers access the forum? just an innocent question

We had an issue with PlusNet and it's affiliates the other day, but that's been a solved issue. And the issues from yesterday should be solved as well. If you have users who are getting blocked, and are not using Sky, can you get more info about what ISP they're using, or perhaps get them to post here as well so we're made aware of it?

Mar 18, 2010 11:05:51 GMT -8 nemesisuk said:

Not sure if this is the same issue.

I have a number of members who cannot log into our forum, and are getting "Sorry, but you have been banned from this forum" messages when trying to log in. They have not been banned.

Common factor seems to be that they are either using BT, or one of it's resellers. I've traced a couple of their last log in IP addresses back to a major BT Proxy in Ealing.
Could be a routing issue ?

They shouldn't be getting a message saying they're banned from the forum if they're experiencing this issue. Can I perhaps get you to create a new support topic, with the URL of your forum and the usernames of the members that have reported this issue to you?

[SpiderMike™]

Thanks for the updates Ricky.

[Martyn Dale]

Mar 18, 2010 9:27:04 GMT -8 bonzocat said:

Isn't all this Sky talk a bit of a smokescreen as there are a lot of people with different ISPs complaining as well?

It was just bad timing. There was another brief issue which did affect everyone. That is why there was a few replies of other ISPs, then it went back to only reports of sky again.