CNAME Subdomain Godaddy Nightmare

[Scott]

tarotsphere, I'm having our systems team look into this.

[tarotsphere]

Aug 3, 2018 13:04:15 GMT -8 Scott said:

tarotsphere , I'm having our systems team look into this.

Thank you very much...

Sorry for being a pain in the butt! I should have warned you that nothing I touch can ever go smoothly. :/

[Scott]

tarotsphere, in the meantime while systems is investigating, if you or your members encounter any more errors, please have them make a screenshot for you to post here, as those often give us more clues. Thanks.

[Scott]

Aug 3, 2018 13:19:09 GMT -8 tarotsphere said:

Aug 3, 2018 13:04:15 GMT -8 Scott said:

tarotsphere , I'm having our systems team look into this.

Thank you very much...

Sorry for being a pain in the butt! I should have warned you that nothing I touch can ever go smoothly. :/

You're not a pain. This shouldn't be happening and I apologize for the inconvenience. Appreciate your patience while we are trying to figure this out.

[Michael]

Hi,

Our sysadmin has suggested trying "private browsing mode" in Firefox to see if the issue continues there. This hopefully will help us diagnose the cause. I belive the shortcut is Ctrl+Shift+N, and then browse normally and let us know if you receive any errors.

[tarotsphere]

Aug 3, 2018 13:25:38 GMT -8 Michael said:

Hi,

Our sysadmin has suggested trying "private browsing mode" in Firefox to see if the issue continues there. This hopefully will help us diagnose the cause. I belive the shortcut is Ctrl+Shift+N, and then browse normally and let us know if you receive any errors.

I dont have firefox, but I'll ask ppl on the forum

[tarotsphere]

Aug 3, 2018 13:25:38 GMT -8 Michael said:

Hi,

Our sysadmin has suggested trying "private browsing mode" in Firefox to see if the issue continues there. This hopefully will help us diagnose the cause. I belive the shortcut is Ctrl+Shift+N, and then browse normally and let us know if you receive any errors.

So my mobile login issue doesn't persist when I turn on "secret mode" on my Samsung browser (using a galaxy 8). Hope that helps? I know it's not firefox, but maybe helpful...


I have no idea how Abrac is accessing the forum though, but I replied to him to try the same for his error, and also to screen shot it.

[dogmandan]

I am in the same exact position with GoDaddy not working after this change and it is affecting my business forum as a result. Not been able to update this or make it work. I dont know what proboards did but this is not acceptable at all to me.

[Scott]

Aug 3, 2018 13:50:17 GMT -8 dogmandan said:

I am in the same exact position with GoDaddy not working after this change and it is affecting my business forum as a result. Not been able to update this or make it work. I dont know what proboards did but this is not acceptable at all to me.

Per the rules of this board please make your own thread rather than hijack another member's thread. Thank you.

[tarotsphere]

Aug 3, 2018 13:19:14 GMT -8 Scott said:

tarotsphere , in the meantime while systems is investigating, if you or your members encounter any more errors, please have them make a screenshot for you to post here, as those often give us more clues. Thanks.

This is the error message Abrac keeps getting when he tries to post. Hope it helps

[Michael]

Aug 3, 2018 14:47:02 GMT -8 tarotsphere said:

Aug 3, 2018 13:19:14 GMT -8 Scott said:

tarotsphere , in the meantime while systems is investigating, if you or your members encounter any more errors, please have them make a screenshot for you to post here, as those often give us more clues. Thanks.

This is the error message Abrac keeps getting when he tries to post. Hope it helps

For this user, could you have them use private browsing mode in Firefox and see if they still receive the same error there? CTRL + SHIFT + P should be the shortcut to open a private browsing window. Do note that they'll have to login again as private browsing is essentially "separate" from the normal browsing experience. 

I'm hoping that private browsing on that version of Firefox disables addons, as googling around has indicated that it may be tied to an issue with one of those. 

[tarotsphere]

This just in from another member

I'm on Safari on my iPad, and since getting this back up the only issue I've had is that thread link redirects don't work. Like the ones on the sides of each board on the main page, or in your notifications, or in the "participated" tab. It just sends me back to the homepage.

[Michael]

Aug 3, 2018 14:55:08 GMT -8 tarotsphere said:

This just in from another member

I'm on Safari on my iPad, and since getting this back up the only issue I've had is that thread link redirects don't work. Like the ones on the sides of each board on the main page, or in your notifications, or in the "participated" tab. It just sends me back to the homepage.

This seems completely unrelated to any other issues. I'm not sure what "the ones on the sides of each board on the main page" refers to link wise?

Lets have them try clearing the cache on their iPad. According to Google, it should be these simple steps:

• Open the Settings app, and scroll down to the fifth group of options (with Mail at the top). Tap Safari.
  
  
  
• Scroll down again and tap 'Clear History and Website Data'.
  
  
  
• Tap 'Clear History and Data'

[tarotsphere]

Aug 3, 2018 15:02:25 GMT -8 Michael said:

Aug 3, 2018 14:55:08 GMT -8 tarotsphere said:

This just in from another member

This seems completely unrelated to any other issues. I'm not sure what "the ones on the sides of each board on the main page" refers to link wise?

Lets have them try clearing the cache on their iPad. According to Google, it should be these simple steps:

• Open the Settings app, and scroll down to the fifth group of options (with Mail at the top). Tap Safari.
  
  
  
• Scroll down again and tap 'Clear History and Website Data'.
  
  
  
• Tap 'Clear History and Data'

They mean like these (circled in red):


I continue to be locked out my Samsung galaxy, and one of my Moderators is locked out on all devices... She's currently posting via the guest option...

[Michael]

If its working for some users then we're almost definitely waiting on DNS propagation. If something domain related was set up wrong then nobody would be able to get in.