inherit
246243
0
Jul 20, 2020 5:24:25 GMT -8
tarotsphere
56
July 2017
tarotsphere
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Post by tarotsphere on Aug 3, 2018 16:49:12 GMT -8
If its working for some users then we're almost definitely waiting on DNS propagation. If something domain related was set up wrong then nobody would be able to get in. How long does DNS propagation take? And why would that explain some parts of the forum working and some not? And how does that explain the link to log in not working at all on some devices? Any itsnt it kind of weird that a whole slew of issues pop up during this whole debacle? Still not access on mobile... I can pull up the forum just fine on my phone either by my domain or by proboard's but the second I click "login" I get the error screen.
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#e61919
Support Manager
154778
0
1
May 15, 2024 8:16:22 GMT -8
Michael
19,550
May 2010
wiseowl
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Post by Michael on Aug 3, 2018 16:57:32 GMT -8
Hi,
DNS propagation can take up to 48 hours.
Some parts might not work due to cache, thats why we suggested clearing your cache earlier in the thread.
The login issue sounds completely unrelated to me. If a login failed you should try again. Going back or clicking back after/during a login process may return an error depending on your browser as you are being redirected when you login. Hence the "invalid key" error mentioned earlier.
All the other issues mentioned so far do not have the appearance of being related to the DNS/custom domain issue. I have forwarded the link issue to our systems team. They'll get back to me once they know more.
What exact error are you getting when you attempt to login?
Edit: Our sysadmin just got back to me with "please ask them to clear their cache", so please do so! It should resolve the issues with links not taking you to where they should.
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inherit
246243
0
Jul 20, 2020 5:24:25 GMT -8
tarotsphere
56
July 2017
tarotsphere
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Post by tarotsphere on Aug 3, 2018 17:31:33 GMT -8
Hi, DNS propagation can take up to 48 hours. Some parts might not work due to cache, thats why we suggested clearing your cache earlier in the thread. The login issue sounds completely unrelated to me. If a login failed you should try again. Going back or clicking back after/during a login process may return an error depending on your browser as you are being redirected when you login. Hence the "invalid key" error mentioned earlier. All the other issues mentioned so far do not have the appearance of being related to the DNS/custom domain issue. I have forwarded the link issue to our systems team. They'll get back to me once they know more. What exact error are you getting when you attempt to login? Edit: Our sysadmin just got back to me with "please ask them to clear their cache", so please do so! It should resolve the issues with links not taking you to where they should. Ive cleared my phone's cache like 5 times today. I've done so before each log-in attempt. I've also restarted my phone several times. I keep getting this message:
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inherit
246243
0
Jul 20, 2020 5:24:25 GMT -8
tarotsphere
56
July 2017
tarotsphere
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Post by tarotsphere on Aug 4, 2018 4:54:31 GMT -8
Still locked out in regular browsing mode... had a really awful account infiltrate the forum and cant screen shot it in secret mode to report it. I messaged Scott.
Not just myself but several users, including a moderator are stuck in private mode browsing... we've all cleared cashes and such. No luck.
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inherit
246243
0
Jul 20, 2020 5:24:25 GMT -8
tarotsphere
56
July 2017
tarotsphere
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Post by tarotsphere on Aug 4, 2018 5:19:33 GMT -8
So I seem to have found a "fix" but I'd like it to be temporary if possible... When I toggle "default domain" to the proboards domain it seems to make everything work. Toggling to my custom domain makes everything fall apart... Hope that info helps.
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#e61919
Support Manager
154778
0
1
May 15, 2024 8:16:22 GMT -8
Michael
19,550
May 2010
wiseowl
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Post by Michael on Aug 6, 2018 13:43:57 GMT -8
Hi Tarotsphere,
Again, I'm sorry for the issue. Lets start fresh and delete all of the old data and go through the steps again. I hope this will hopefully make whatever issue is hanging this up more clear.
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