inherit
76165
0
Jul 1, 2018 21:15:48 GMT -8
Beckea
Relax with a good book!
930
April 2006
purplescraps
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Post by Beckea on Sept 20, 2018 7:59:58 GMT -8
Violette, usually if I cannot log in it is because I need to clear cookies or refresh the page at times. I have never had to take off plug ins for issues like this one it was mainly to walk the member through the steps. Usually if they cleared cookies and refreshed the page -- then try it again. That usually helped. I don't want to walk on the toes of the admin and other staff but from what i have had to do with my own board. It usually was that a password was forgotten, or even a username misspelled -- or just going fast in typing making mistakes. Now those things the person would email me with question like whats my username and I will tell them that but that is it. But as I stated they are helping you and I don't want to walk on their toes but just wanted to add my two cents. You could just delete them all for now and do it later. There must be a connection -- what browser? what type of computer? that sort of thing. I use FF and Safari and they both hold my password so I never have to put it in. A nice feature to have at times but not all the time. Maybe walk through with them and find a connection -- I personally don't think it is the plug ins -- at times the user theme display causes issue but I unclick it. So if it is a plug in you can just unclick them all for now. I have seen your board and it is gorgeous -- I would hate that you have to take off the themes because it looks from viewing them that you took a lot of time and effort in them. Also is these other members able to go on other boards they belong to? Most of those I would think (since some of your members I know) have the very same plug ins that you may have. Sorry -- I work where we have to work as a team and this is just one of my habits. It actually helps to have more heads when things like this happens.
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Violette
Full Member
Chocolate Makes My Day
Posts: 901
inherit
199370
0
Sept 2, 2013 10:32:50 GMT -8
Violette
Chocolate Makes My Day
901
September 2013
violette
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Post by Violette on Sept 20, 2018 8:28:51 GMT -8
Thank you so much for your wonderful reply! Any and everyone's points of view on this dilemma is welcome. I'm sure other forum owners have had this same situation come up. The one member that could not log in and had given up, decided to just create another account today. The downside to that is that they can't access their Private Messages anymore.
I actually had problems accessing my own forum a couple of weeks ago. On FireFox I have this page that lists my most current sites that I've visited, and suddenly, when I clicked on Maison du Violette, it would give me a blank white page and say that it couldn't log in. I had to access Maison by first getting on a different forum, then use the Dashboard to get in. I did finally fix the FireFox problem by going in to settings and putting a fresh link to Maison in.
Which does imply that there can be several reasons why a person might not be able to access a forum. Because of my own recent experience, I did actually wonder if it was a browser issue. Anyway, thank you for your input!
Hugs,
Violette
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inherit
76165
0
Jul 1, 2018 21:15:48 GMT -8
Beckea
Relax with a good book!
930
April 2006
purplescraps
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Post by Beckea on Sept 20, 2018 8:36:37 GMT -8
Thank you so much for your wonderful reply! Any and everyone's points of view on this dilemma is welcome. I'm sure other forum owners have had this same situation come up. The one member that could not log in and had given up, decided to just create another account today. The downside to that is that they can't access their Private Messages anymore.
I actually had problems accessing my own forum a couple of weeks ago. On FireFox I have this page that lists my most current sites that I've visited, and suddenly, when I clicked on Maison du Violette, it would give me a blank white page and say that it couldn't log in. I had to access Maison by first getting on a different forum, then use the Dashboard to get in. I did finally fix the FireFox problem by going in to settings and putting a fresh link to Maison in.
Which does imply that there can be several reasons why a person might not be able to access a forum. Because of my own recent experience, I did actually wonder if it was a browser issue. Anyway, thank you for your input!
Hugs,
Violette Firefox did updates recently so that could be the issue. I had issues with using Safari and found out that it updated just did not get the notice and I could not log in anywhere on PB. I use FF now and since I get notifications when they make changes I just have it where my computer updates regularly with any changes.
I love Firefox but it is not perfect.
I love what you did to your board -- I can see why people want to join. I may just do that myself.
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Violette
Full Member
Chocolate Makes My Day
Posts: 901
inherit
199370
0
Sept 2, 2013 10:32:50 GMT -8
Violette
Chocolate Makes My Day
901
September 2013
violette
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Post by Violette on Sept 20, 2018 8:53:34 GMT -8
You just made my day!
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inherit
217348
0
Jul 27, 2022 7:26:44 GMT -8
Lynx
5,790
January 2015
msg
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Post by Lynx on Sept 20, 2018 16:52:12 GMT -8
I found them. One said "Date of Creation" and the other said "Member Happy Birthday"...now I can't decide which one to ditch. Does it hurt anything to have them both? So, 2 plugins with different names? If that's the case, and if they're both using the same plugin ID, then that may cause conflicts with the plugins. I doubt it would have anything to do with (or, at least, less likely to be the culprit of) people not being able to log in. You don't have 2 plugins with the same name in your plugin list? At any rate, this may be going off-track with your issue, so I apologize. It was just something I had noticed.
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Violette
Full Member
Chocolate Makes My Day
Posts: 901
inherit
199370
0
Sept 2, 2013 10:32:50 GMT -8
Violette
Chocolate Makes My Day
901
September 2013
violette
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Post by Violette on Sept 20, 2018 16:57:48 GMT -8
I found them. One said "Date of Creation" and the other said "Member Happy Birthday"...now I can't decide which one to ditch. Does it hurt anything to have them both? So, 2 plugins with different names? If that's the case, and if they're both using the same plugin ID, then that may cause conflicts with the plugins. I doubt it would have anything to do with (or, at least, less likely to be the culprit of) people not being able to log in. You don't have 2 plugins with the same name in your plugin list? At any rate, this may be going off-track with your issue, so I apologize. It was just something I had noticed. I always welcome any posts from you, Lynx! I appreciate that you took the time to note that about the plug-ins. I wouldn't have thought to update my Yootil plug-in if you hadn't said something. So I should be thanking you! Thank you, Lynx! LOL
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inherit
217348
0
Jul 27, 2022 7:26:44 GMT -8
Lynx
5,790
January 2015
msg
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Post by Lynx on Sept 20, 2018 17:03:15 GMT -8
So, 2 plugins with different names? If that's the case, and if they're both using the same plugin ID, then that may cause conflicts with the plugins. I doubt it would have anything to do with (or, at least, less likely to be the culprit of) people not being able to log in. You don't have 2 plugins with the same name in your plugin list? At any rate, this may be going off-track with your issue, so I apologize. It was just something I had noticed. I always welcome any posts from you, Lynx! I appreciate that you took the time to note that about the plug-ins. I wouldn't have thought to update my Yootil plug-in if you hadn't said something. So I should be thanking you! Thank you, Lynx! LOLHere, have some ... free of charge!
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inherit
51420
0
May 4, 2022 3:22:33 GMT -8
pitszal
2,321
July 2005
pitszal
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Post by pitszal on Sept 25, 2018 15:34:38 GMT -8
Hi Everyone First I want to thank everyone for trying to help. I am the one that can not get into Violette's board. I have just about tried everything. It is strange the only cat. It is so strange I can ONLY get onto i cat. that I have no problem with. I do hope this can be resolved some how. Violette has tried everything to get me on, She is a sweety. pitszal.freeforums.net/
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#e61919
Support Staff
224482
0
1
May 17, 2024 16:18:36 GMT -8
Scott
23,384
August 2015
socalso
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Post by Scott on Sept 26, 2018 6:41:01 GMT -8
Hi Everyone First I want to thank everyone for trying to help. I am the one that can not get into Violette's board. I have just about tried everything. It is strange the only cat. It is so strange I can ONLY get onto i cat. that I have no problem with. I do hope this can be resolved some how. Violette has tried everything to get me on, She is a sweety. Hi pitszal, I'm not following the part of your post I made bold above. Can you please explain? Also, have you tried accessing the forum via your dashboard?
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inherit
51420
0
May 4, 2022 3:22:33 GMT -8
pitszal
2,321
July 2005
pitszal
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Post by pitszal on Sept 26, 2018 7:55:46 GMT -8
Hi Everyone First I want to thank everyone for trying to help. I am the one that can not get into Violette's board. I have just about tried everything. It is so strange I can ONLY get into i cat. that I have no problem with. I do hope this can be resolved some how. Violette has tried everything to get me on, She is a sweety. pitszal.freeforums.net/ Sorry Scott it got a little jumbled up so I changed the above a bit ^. LOL So Like it says I can only post in one catogory. The rest I can not when I try posting on the others the page goes on and off and then I recieve a message. Hope you can resolve this! Thanks Scott.
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#e61919
Support Staff
224482
0
1
May 17, 2024 16:18:36 GMT -8
Scott
23,384
August 2015
socalso
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Post by Scott on Sept 26, 2018 8:08:26 GMT -8
pitszal, what is the name of the category that you can post in?
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inherit
251832
0
Oct 1, 2019 12:41:34 GMT -8
odyssey1979
9
January 2018
odyssey1979
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Post by odyssey1979 on Sept 26, 2018 9:53:20 GMT -8
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#eb7100
33409
0
1
May 16, 2024 19:58:36 GMT -8
Brian
48,129
November 2004
smashmaster3
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Post by Brian on Sept 26, 2018 9:55:25 GMT -8
odyssey1979, please create your own thread rather than hijacking one belonging to another user.
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inherit
51420
0
May 4, 2022 3:22:33 GMT -8
pitszal
2,321
July 2005
pitszal
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Post by pitszal on Sept 26, 2018 13:37:54 GMT -8
pitszal , what is the name of the category that you can post in? Scott the category is called "How did you find our forum" That is the only one that works for me Thanks Scott.
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#e61919
Support Staff
224482
0
1
May 17, 2024 16:18:36 GMT -8
Scott
23,384
August 2015
socalso
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Post by Scott on Sept 27, 2018 10:32:31 GMT -8
Hi pitszal, I looked at the forum under your account and was able to access all the boards. Have you tried clearing your browser's cache/cookies (clear history)? Do you have any browser extensions installed?
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