Delivery of Activation Emails

There are currently email issues on some of the newer servers. These problems are as a result of email providers such as hotmail simply blocking our servers. Our servers themselves are sending out emails just fine, as users using other email providers are getting their mails instantly. We also get status reports about the sent email instantly, so they are defiantly going.

Annoyingly, as other internet based services have found out, hotmail do not follow standards when it comes to reporting email delivery.
According to the response from hotmails mail servers to each mail sent, they get a "successfully delivered" message, which in fact isn't the case, its deleted as "spam" within their system after that point, and never reported back to us as happening. This makes it VERY hard to detect which servers are blocked, and which are not, as in all cases, the responses from their mail servers is exactly the same as servers where delivery works. In fact the only reason i know is when i test each server with my own hotmail address and see which i get an email from.

Users of AOL should have noticed a significant increase of delivery rates of emails from us. This is due to a very helpful mail department who have contact numbers, web forms, and application procedures to be added to whitelists.

Hotmail don't have a whitelist, the closest they have is "pay $20,000 a year and bypass our filters". That realistically only being an option for ISP's and other email service providers (such as yahoo for example) and to me is just typical Microsoft.

We are trying our best to rectify this situation by rerouting mail through non blocked servers, but as users may have noticed hotmail are blocking more and more servers

Hopefully a more permanent arrangement can be made. If in the mean time you have having problems with hotmail, i can only suggest using another email provider for the purposes of receiving activation codes

I apologize for this inconvenience

Martyn